To ensure a fair and transparent process, please review our chargeback and delivery policies below.

1. Delivery Issues

We are not responsible for:

• Incorrect addresses provided by the customer

• Packages marked as "delivered" by the courier but not received

• Packages accepted by someone other than the recipient
  
  

2. Disputes

We follow Shopify’s protocol for managing disputes and chargebacks. Any investigation will be handled through Shopify’s system.

3. Signature Confirmation

Signature confirmation may be required for high-value items to prevent loss or theft.